Request Account & Data Deletion
At ArchFix, your privacy and data security are our highest priorities. This page provides you with all the necessary procedures to delete your account and associated data from the ArchFix application, available on Google Play Store and Apple App Store. Please review the steps below carefully.
How to Delete Your Account
Within the App
- In-App Deletion: You can delete your account directly within the app. During this process, you will have the option to include the deletion of your associated data, including personal information and your child’s footprint data.
By Email
- Email Request: Send an email to info@archfix.net with the subject line “Account Deletion Request.”
- Include Details: In your email, please include the email address associated with your account. This information is necessary for us to verify your identity and process your request.
- Next Steps: Once your identity is confirmed, our team will guide you through the remaining steps to complete your deletion request.
How to Delete Your Data
Within the App
- In-App Deletion: When deleting your account through the app, you will have the option to include your data in the deletion request. Simply select the corresponding option to confirm that you want all associated personal information deleted.
By Email
- Email Request: For deletion of your data, please send an email to info@archfix.net with the subject line “Data Deletion Request.”
- Verification: Include the email address associated with your account to help verify your identity.
- Process: Our team will work with you through identity verification and finalize the deletion process for the specific data you request.
Important Note on Data After Account Deletion
- Please Note: Once you delete your account, any data that remains (if you did not select the deletion of data) is permanently disassociated from your personal identity.
- No Further Data Deletion: Because the data is no longer linked to you, it cannot be individually deleted after the account deletion is processed.
- Purpose of Retaining Data: Any data retained in an anonymous format - including anonymized footprint data - is used solely in aggregate to help improve the app’s algorithm and develop better features, while ensuring that your privacy is always maintained. Anonymized footprint data cannot and will not be linked back to any specific child or user.
What Gets Deleted
If you choose to delete your data:
- Personal Information: All profile details (name, email address), app usage data, exercise history, progress tracking data, and any content created within the app will be permanently removed from our servers.
- Child Data: All data relating to your child, including footprint scans, CSI index calculations, personalized exercise plans, and progress history will be permanently removed.
- Data Retention: In accordance with legal and regulatory requirements (including the laws of the Republic of Serbia), certain types of data may be retained for a specified period as required by law.
If you opt not to delete your data when deleting your account:
- Anonymous Data Usage: The data will remain on our servers securely in an anonymized form. As it is no longer connected to your identity, it cannot be subsequently requested for deletion.
- Footprint Data: If you do not explicitly select the deletion of your child’s footprint data, it will be retained in anonymized form solely for the purpose of improving the ArchFix algorithm. This data will not be linked to your child or to your personal information in any way.
Impact of Account Deletion
- Access Revoked: Upon account deletion, you will lose access to all paid content, including your program, personalized exercise plans, video content, and the Viber community group.
- No Refunds: Deletion of your account does not entitle you to a refund of any fees paid for the program.
- Re-registration: You may re-register for a new account at any time, but your previous data and program progress will not be recoverable if deleted.
Contact Us
If you have any questions about the deletion process or require additional assistance, please do not hesitate to contact us at info@archfix.net. You may also contact our Data Protection Officer, Dimitrije Zdravković, at the same email address. We are committed to addressing any concerns about your data privacy and ensuring a secure experience.